We won't dress this up in buzzwords. Energy costs money, suppliers have margin, and most businesses overpay. We find it. We fix it. Then we stay to make sure it stays fixed.
"Most energy brokers are just middlemen with a spreadsheet. We built Better Connected to be something else — the advisor you call when the bill looks wrong, the contract's about to renew, or you just want a straight answer."
There's a meaningful difference between buying energy at a good price and actually managing your energy relationship well. We do both — and we stay involved long after the contract is signed.
We time the market, understand your consumption profile, and negotiate with suppliers who know we'll walk if the deal isn't right.
How procurement works →Energy bills contain up to 14 separate line items. Errors accumulate quietly. We find them and recover the money — often retrospectively.
What we audit →Buying energy cheaper is only half of it. Using less is the other half. We track consumption patterns and flag anomalies before they become expensive.
How monitoring works →If renewables make commercial sense for your situation, we'll show you the numbers. If they don't yet, we'll say so.
Renewables honestly →Not because the theory is interesting — it mostly isn't. But because understanding what you're being charged for is the first step to challenging it.
Why some buildings need them, what they record, and what DUoS band timing means for what you pay.
Read →DUoS, TNUoS, BSUoS — the cost of getting electricity to your building. What they are and who sets them.
Read →The Climate Change Levy and Renewable Obligation Costs — and what your business might legitimately be exempt from.
Read →The daily fixed cost — what's in it and what's actually negotiable.
Read →The charge for maximum demand your site could ever put on the grid. Often set wrong. Often recoverable.
Read →What happens when your contract expires — and how expensive it gets.
Read →We're not a comparison site, a switching platform, or a call centre with a login page. We're a consultancy — which means we think before we recommend, and we stay after we've acted.
The energy procurement market looks simple from the outside. You get quotes, you pick the cheapest, you sign. The reality is more nuanced — and the gap between a well-timed, well-structured contract and a default renewal can run to tens of thousands of pounds over the contract term.
We start with your consumption profile. Not the headline annual figure, but the shape of it — when you draw your heaviest loads, what your demand profile looks like across seasons, whether your Half Hourly data reveals patterns a fixed-rate contract should account for.
Energy wholesale prices move. We monitor market conditions and advise on when to fix, how long to fix for, and whether a flexible or structured product makes more sense than a standard fixed-rate contract.
The unit rate is only one element of what you're signing. Pass-through versus all-inclusive, break clauses, deemed rate exposure on expiry, auto-renewal triggers, volume tolerance clauses, specific terms relating to the actual fixed elements — all of these have financial consequences most businesses only discover after signing. We review contract terms before you commit to anything.
One thing worth knowing: If you're currently on an auto-renewed contract, you may have grounds to challenge the terms. It's worth asking us to look at the renewal correspondence.
We review every bill we can get our hands on. Not skimming the total — reading the line items, cross-referencing against the contract, checking metering data, verifying network charges against the applicable rates for your profile class and region.
The errors we find most frequently are structural rather than clerical. A DUoS band misclassification, a capacity charge set at installation and never reviewed, a standing charge that includes a component the contract doesn't justify.
Most suppliers will accept retrospective claims up to six years back. We don't charge for the audit — we take a percentage of any recovery we achieve, agreed upfront.
Once the contract is right and the billing is clean, the remaining lever is consumption itself. We provide ongoing monitoring for all retained clients — tracking against baseline, flagging anomalies, and identifying where usage has drifted beyond what your operational pattern explains.
We'll help you understand what each option actually delivers in terms of real-world carbon reduction, what it costs relative to the alternatives, and whether the numbers support the investment at your scale. If a green tariff is simply bundled REGOs with a premium attached, we'll tell you that.
On net zero targets: If your business has made a public net zero commitment, we can help you build an energy roadmap grounded in measurable reduction rather than offset-led accounting.
This page exists because we think you deserve to understand the commercial structure of any business you're trusting with your costs. Most companies in our sector don't write a page like this. We think that's telling.
The standard model in the energy broking industry: a broker arranges your contract, the supplier embeds a commission into your unit rate, and you pay that commission every time you use energy for the duration of the contract. The commission is often not disclosed.
Our position is simple. Before you agree to work with us, we will tell you — in writing — how we are paid, the approximate value of any commission we will earn, and whether we receive different rates from different suppliers.
For procurement-led work, we earn a commission from the supplier embedded in the unit rate — disclosed in full before you sign. For retained advisory work, we charge a monthly fee agreed at the start of the engagement. For bill audit and error recovery, we operate on a recovery-share basis — a percentage of any amount we recover, agreed in writing before we start. If we find nothing, you pay nothing.
We won't recommend a supplier based on who pays us the most. Commissions vary between suppliers. We recommend the best-fit supplier for your profile regardless of the commission differential — and disclose that differential so you can verify it.
We won't embed hidden fees in your contract. No admin fees that appear later. No charges for work we described as part of the service. The price we agree is the price.
We won't sell you a green product that doesn't do what it claims. REGO-backed green tariffs are accounting instruments, not carbon reduction. We'll explain the difference.
We won't push you to switch when staying makes more sense. Sometimes your existing supplier, negotiated with our support, is the right outcome. We'll tell you when staying is the better call.
We won't disappear after the contract is signed. The contract is the beginning of the engagement, not the end of it.
We won't work with businesses where we can't genuinely add value. If a comparison site serves you adequately, we'll tell you rather than take on work that doesn't justify our involvement.
Business energy bills are deliberately complex. That complexity benefits suppliers and disadvantages the businesses paying them. These articles level the playing field.
We don't have a minimum spend threshold. If we can genuinely add value, we'll take on the work. If we can't, we'll tell you.
High-consumption sites with complex demand profiles, Half Hourly settlement, and significant exposure to capacity and DUoS band management.
Multi-site portfolios, landlord-tenant energy structures, and the complexity of managing bills across diverse property types.
Seasonal consumption patterns, high standing charge exposure, and frequent contract lapses that push operators onto deemed rates.
Regulated sectors with procurement compliance requirements, sustainability reporting obligations, and consumption profiles that benefit from monitoring.
Relatively straightforward consumption profiles that are nonetheless frequently over-billed. Standing charges, capacity settings, contract timing.
Businesses that have never had a dedicated energy advisor, often on auto-renewed contracts they didn't actively choose. The starting point is a free audit.
A 180-employee manufacturer had been with the same supplier for six years, auto-renewing on each expiry. Their Half Hourly bills had never been formally audited and their capacity setting had never been reviewed.
A group of six pub-restaurants on a mix of contracts, two of which had lapsed onto deemed rates. No central oversight of energy spend across the estate.
Better Connected exists because the energy consultancy market had a problem it wasn't willing to admit. Too many people calling themselves advisors were really just salespeople. The distinction matters — an advisor tells you what's best for you, including when that isn't what earns them the most.
The business was built around a single operating principle: if we tell you the truth about what your bill contains, how we're paid, what's genuinely worth doing and what's industry theatre, you'll trust us with your next contract — and the one after that.
We're small by design. Every client has a named consultant. That consultant reads your bill, takes your call, and is accountable for the outcome.
The energy market for businesses is structurally opaque. Suppliers have no commercial incentive to simplify bills or proactively flag when a customer is overpaying. We think the right response is to build a business explicitly on the client's side of that equation.
Better Connected means exactly what it says. Better connected to the market. Better connected to your data — your bills, your consumption, your contract terms. And better connected to you — not a portal, not a ticket system, a person who knows your account and answers the phone.
Tell us a bit about your situation and we'll come back to you within one working day.
Someone from the team will be back with you within one working day. A person, reading this, getting back to you.
The person who responds is a consultant, not an account manager working toward a target. If the first conversation tells us you don't need us, we'll tell you that.
Barn 1, Somerford Business Court
Holmes Chapel Road
Somerford, Cheshire CW12 4SN
Better Connections Limited
231 Elliott Street
Tyldesley, Manchester M29 8DG
We read your message, look at your situation, and come back with a view — not a brochure. If we need your last energy bill to say something useful, we'll ask. If we can give you an initial view without it, we will.