Better Connections Limited · Version 1.2 · Effective date: 8 July 2026
Company number: 07294707 · VAT: 212 3657 36
Please read these terms carefully before engaging Better Connections Limited to provide services. By instructing us to act on your behalf, you confirm that you have read, understood and agreed to these terms.
These Standard Service Terms & Conditions ("Terms") set out the basis on which Better Connections Limited (trading as Better Connected) ("we", "us", or "our") will provide Energy Consultancy services ("Services") to you ("you" or "your"). By engaging our Services, you agree to be bound by these Terms.
Better Connections Limited is a company registered in England and Wales under company number 07294707. Our registered address is Black Horse Chambers, 231 Elliott Street, Tyldesley, Manchester, M29 8DG. Our principal place of business is Barn 1, Somerford Business Court, Holmes Chapel Road, Somerford, Cheshire, CW12 4SN.
In these Terms, the following expressions have the meanings set out below:
"Agreement" means the contractual relationship between Better Connected and the Customer as set out in these Terms and the Letter of Authority.
"Breach Fee" means the payment due from the Customer to Better Connected in the event of a Customer Breach.
"Commencement Date" means the date on which the Letter of Authority signed by the Customer is received by Better Connected.
"Commission Payment" means the payment Better Connected is entitled to receive from the Supplier as a result of the Customer entering into the Contract.
"Confidential Information" means information that one party provides to the other as part of or in relation to this Agreement.
"Contract" means the contract entered into by you (or by us on your behalf) with the Supplier for the supply of energy or water as part of the Services, and any extensions to that contract.
"Customer Breach" means any act or omission of the Customer that constitutes a breach of the terms of this Agreement.
"Data Protection Legislation" means all relevant data protection and privacy legislation in force from time to time in England and Wales, including UK GDPR and the Data Protection Act 2018.
"Intellectual Property" means creations of the mind, including inventions, designs, and artistic works, in which legal rights are vested in the creator.
"Letter of Authority" means the letter(s) of authority signed by the Customer from time to time.
"Services" means the services we provide to you, including presenting details of proposed supply contracts from our panel of Suppliers and the services set out in the Letter(s) of Authority. Metering services are provided under our separate Metering Services Agreement.
"Supplier" means the supplier that you choose to enter into a Contract with.
"Working Day" means Monday to Friday, excluding public holidays in England.
These Terms constitute the entire agreement between you and Better Connected and supersede all prior agreements, understandings, and representations, whether oral or written, relating to the Services.
We may update these Terms from time to time. Any amendments will be published on our website at betterconnected.biz. We will provide you with reasonable prior notice of any material changes. Continued use of our Services after the effective date of any change constitutes acceptance of the revised Terms.
Nothing in these Terms shall confer rights on any person or entity other than you and Better Connected (Contracts (Rights of Third Parties) Act 1999 does not apply).
All intellectual property rights in any materials, reports, or other deliverables we produce as part of the Services remain the property of Better Connections Limited. We grant you a non-exclusive, non-transferable licence to use such materials solely for your own internal business purposes.
Where you ask us to provide a price comparison, we will use our reasonable endeavours to identify, negotiate, and secure competitive energy prices on your behalf. We will provide you with impartial information on suppliers' prices in relation to the services and products they offer.
We will provide relevant quotations for your consideration. We reserve the right to revise, amend, and withdraw any quotation at any time upon informing you.
You agree to provide us with accurate and up-to-date information to enable accurate quotations to be obtained, including estimated or actual energy usage, contract end dates, and other factors that may influence prices.
Any information not provided by you that is required for the accuracy of a quotation may be obtained on your behalf upon receipt of a signed Letter of Authority. This authorises us to liaise directly with your existing supplier to obtain key terms of your current contractual arrangements, including contract end dates, notice periods, termination processes, current prices, energy consumption, and meter types.
We may also use the Letter of Authority to assist with dispute resolution, billing issues, or other services you have requested. Any Letter of Authority will be sent to your supplier solely to facilitate the services we have been asked to provide.
The provision of a quotation by a supplier through Better Connected does not constitute an offer to you. Each quotation will have its own terms and conditions to review.
If you accept a quotation and a contract is executed between you and the supplier, that contract is binding and you will not be permitted to revoke acceptance. Business energy contracts do not carry a statutory cooling-off period.
Energy prices fluctuate daily. While we endeavour to help secure competitive rates, we cannot guarantee that any quotation represents the cheapest, best, or most competitive deal available. The Supplier is entitled to refuse acceptance of your offer at their discretion.
If you wish to enter a contract based on a quotation we have provided, and the supplier accepts you, we will provide a switching or renewal service to organise the contract between you and the supplier.
We will not be responsible for delays or failures caused by you, the proposed supplier, or any existing supplier in effecting a transfer. We will, however, communicate any delays and offer assistance to resolve them.
We will arrange the contract based on the information you have provided. Any contract will be sent to you by email (as a DocuSign or PDF) for your review and confirmation that the information is accurate. We do not accept verbal acceptances or secure contracts over the telephone.
Our strong preference is always a full open tender ahead of your contract end date. This clause operates as a limited exception to the review and confirmation process described in the Switching Service section above, and applies only in the circumstances set out below.
Where you have not responded to our contact as your contract end date approaches, and only where a valid Letter of Authority is held, we may as a last resort agree a renewal with your incumbent Supplier for a term not exceeding 12 months, acting no earlier than 30 days before the expiry of your existing Contract.
We will notify you in writing before exercising this authority, and you may instruct us not to proceed at any time before the renewal is agreed. This protocol exists solely to protect you from being moved onto out of contract or deemed rates.
We will provide Energy Consultancy services to you in accordance with these Terms and any engagement letter or proposal agreed with you. Our Services may include energy audits, energy management plans, renewable energy assessments, energy supply contract proposals, and advice on energy efficiency measures. We will use our reasonable endeavours to provide the Services in a timely and professional manner.
The Customer acknowledges that:
The Customer agrees:
Important: Please read this section carefully. It sets out the consequences of breaching this Agreement.
Without affecting any other right or remedy available to it, Better Connected may terminate or suspend this Agreement with immediate effect by giving written notice to the Customer if:
Where Better Connected terminates or suspends this Agreement under this clause, it is relieved of all its obligations under the Agreement from the date of termination or suspension.
In the event of termination, or any Customer Breach, the Customer will on demand pay to Better Connected the Breach Fee. The Breach Fee shall be whichever is the higher of:
VAT is payable on the Breach Fee. The Breach Fee is due within seven days of demand and the Customer has no right of set-off or counterclaim. The Breach Fee represents genuine pre-estimated loss to Better Connected arising from the Customer Breach and is not a penalty.
Important: Please read this section carefully. It sets out your obligations and the financial consequences of failing to notify us of a change of tenancy.
Where a Customer enters a contract through Better Connected but vacates the relevant premises before or during the period of supply under that Contract, this constitutes a "Change of Tenancy" (COT). A COT involves either (i) a party not connected to or associated with the Customer taking over the premises, or (ii) the premises becoming vacant for a minimum of three months following the Customer's departure.
Better Connected's fees are adjusted by the Supplier if a COT occurs. The Customer must therefore provide Better Connected with at least fourteen Working Days' written notice before vacating the premises, including evidence satisfactory to Better Connected of the COT (such as a land sale contract, assignment of lease, or solicitor's confirmation).
Failure to notify Better Connected of a COT may result in a charge of £764 per meter, or the total value of Commission Payment Better Connected would have received, whichever is higher.
Transparency notice: This section explains how Better Connected is remunerated. Please read it carefully before agreeing to proceed.
There is no charge to you for obtaining a price comparison or for Better Connected to tender for prices. However, by agreeing a contract through our service, you accept that your chosen supplier will pay Better Connected a fee or commission for introducing and managing the transfer process.
The standard industry mechanism for remuneration is an "uplift commission fee" embedded within the unit cost and/or standing charge for the duration of your energy supply contract. This uplift is described on the Letter of Authority as a pence-per-kWh uplift and/or a fixed-price uplift to the standing charge.
By way of example: for electricity, we may secure a base price of 17.00p/kWh and add 1.00p/kWh, making the price to you 18.00p/kWh. Our uplifts depend on contract size, length, consumption, credit risk, and other factors. Our average uplift has historically been below 1p/kWh. Our uplifts will never exceed 2.50p/kWh on electricity or 2.00p/kWh on gas.
Commissions are disclosed in writing to all clients, whether or not classified as a microbusiness, before any contract is agreed. This includes the applicable uplift and how it is calculated, as confirmed in the Letter of Authority. Microbusiness disclosures also comply with Ofgem's microbusiness requirements, and should Ofgem issue revised requirements our Terms will be updated accordingly.
If you would like further information about the Commission Payment at any time, please contact us at [email protected] or call 0845 217 7525.
Important: This section limits Better Connected's liability to you. Please read it carefully.
By entering into a Contract with a Supplier through Better Connected, you contract directly with the Supplier for the supply of energy. Better Connected incurs no liability arising from or in connection with your obligations or liabilities under the energy supply Contract.
Nothing in this Agreement excludes or limits Better Connected's liability for:
Subject to the above, Better Connected's total liability to you under or in connection with this Agreement shall not exceed the amount of the Commission Payment received by Better Connected in relation to your Contract.
Better Connected shall not be liable to you for any of the following types of loss:
Any claim against Better Connected must be notified to us in writing within six calendar months of the event giving rise to the claim first coming to your attention (or when it ought reasonably to have come to your attention), setting out the nature of the claim in reasonable detail with supporting documents. In the absence of timely notification, Better Connected shall have no liability.
This clause survives termination of the Agreement.
Termination or expiry of this Agreement shall not affect any rights, remedies, obligations, or liabilities that have accrued up to the date of termination or expiry, including the Customer's liability in the event of a Customer Breach.
Upon termination, the Customer will lose access to services provided on a commission-paid basis. Any subsequent services will be provided on an ad hoc consultancy basis at the rates set out in Schedule 1.
Each party shall comply with all obligations imposed on a controller under the Data Protection Legislation.
Better Connected will process personal data relating to the Customer's personnel solely for the purpose of managing and administering this Agreement. This may include sharing relevant contact details with the Supplier, its agents, and representatives where necessary to carry out the Services.
Better Connected's full Privacy Policy is available at betterconnected.biz and sets out in detail how we collect, use, and protect personal data.
Neither party shall disclose to any third party any Confidential Information acquired in connection with this Agreement. Neither party shall refer to this Agreement in any advertising, publicity, or promotional material without the prior written consent of the other party.
Any notice given under this Agreement shall be in writing and delivered by hand, pre-paid first-class post, or email to:
Notices shall be deemed received:
The parties will each use reasonable efforts to negotiate in good faith to resolve any dispute arising from this Agreement. If a dispute cannot be settled through ordinary negotiation, it shall be referred to senior representatives of each party, who will meet in good faith to try to resolve it.
If the dispute remains unresolved, either party may propose structured mediation with a neutral adviser, with costs shared equally. If the dispute is not resolved within twenty-one days of the mediator's appointment, either party may then refer the matter to litigation.
If any term of this Agreement is held invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remaining provisions shall continue in full force and effect.
This Agreement may not be varied except in writing between the parties, or as provided for in the "Entire Agreement" section above regarding publication of updated Terms on our website.
No failure or delay by either party in exercising any right under this Agreement shall constitute a waiver of that right.
Nothing in this Agreement shall create a partnership, joint venture, franchise, or agency relationship between the parties. Neither party has authority to bind the other without prior written consent.
The Customer may not assign, transfer, or otherwise deal with its rights and obligations under this Agreement without our prior written consent.
The Customer grants Better Connected a fully paid-up, non-exclusive, royalty-free, non-transferable licence to copy and use materials and information provided by the Customer solely to the extent necessary to provide the Services and communicate with a Supplier in relation to a potential Contract.
Better Connected will use its reasonable endeavours to deliver the Services in a timely manner. Time shall not be of the essence.
Better Connected shall not be liable for delay or failure to perform resulting from events, circumstances, or causes beyond its reasonable control.
This Agreement shall be governed by the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales.
Note: The fees in this Schedule apply to ad hoc or project-based work outside standard commission-based procurement. Our core procurement and switching service carries no upfront cost. See the Commission Payments section above.
1. Initial Consultation Fee. A preliminary meeting to understand your energy needs and discuss potential services.
Fee: £500 to £1,000 (depending on duration and complexity)
2. Energy Audit Fee. In-depth analysis of energy consumption, identifying inefficiencies and proposing solutions.
Fee: £1,500 to £5,000 (depending on size and complexity of the business)
3. Change of Tenancy Works. Closing an energy supply account held under one company name and setting it up under another.
Fee: £198 to £363 (depending on size and complexity)
4. Ad Hoc Hourly Consultancy Rate. Hourly rate for services provided following rescission of a Letter of Authority.
Fee: £363 per hour
5. Proposal and Strategy Development. A customised energy management plan based on audit findings.
Fee: £2,000 to £8,000 (depending on scope and complexity)
6. Renewable Energy Integration. Assistance incorporating renewable energy sources into your operations.
Fee: £3,000 to £10,000 (depending on project size and complexity)
7. Monitoring and Reporting Services. Implementation of energy usage monitoring systems and regular performance reports.
Fee: Monthly retainer from £100 per month
8. Training and Implementation Assistance. Staff training on energy-saving practices and implementation of energy-efficient technologies.
Fee: £1,500 to £5,000 (depending on scale)
9. Regulatory Compliance Services. Ensuring compliance with relevant energy regulations and standards.
Fee: £2,000 to £6,000 per annum
10. Project Management. Overseeing the implementation of energy efficiency projects.
Fee: 8 to 12% of project cost
11. Travel Expenses. Reimbursement for travel expenses incurred during on-site visits.
Fee: Actual expenses incurred
12. Dispute Related Costs. Where a formal dispute or claim arises under this Agreement, each party shall bear its own costs in the first instance. Better Connected reserves the right to recover reasonable professional costs incurred in responding to a claim that is withdrawn, unsuccessful, or found to be without merit.
Fee: Recoverable as described above
All figures are net of VAT.
For any questions about these Terms, please contact Better Connected on 0845 217 7525 or at [email protected].