Please read these terms carefully before engaging Better Connections Limited to provide services. By instructing us to act on your behalf, you confirm that you have read, understood, and agreed to these terms.
"We", "us", "our" means Better Connections Limited, registered in England and Wales (company number 07294707), trading as Better Connected.
"You", "your", "Client" means the business, organisation, or individual engaging us to provide services under these terms.
"Services" means energy procurement, contract negotiation, bill validation, consumption monitoring, advisory services, and any other services we agree to provide.
"Supplier" means any licensed energy supplier with whom we negotiate or arrange a contract on your behalf.
"Commission" means any payment made to us by a supplier in connection with arranging your energy supply contract, whether embedded in the unit rate or paid separately.
"Letter of Authority" or "LOA" means the written authority you grant us to act on your behalf in dealings with suppliers, network operators, and other third parties.
We will provide the services agreed between us at the outset of each engagement. The specific scope of services will be confirmed in writing prior to commencement. Our services may include some or all of the following, depending on the engagement:
You agree to provide us with a valid Letter of Authority to act on your behalf. This authority allows us to obtain information from your current and prospective suppliers, submit contract applications, and manage your supply on your behalf. You may withdraw this authority at any time in writing, subject to any obligations already entered into on your behalf at the time of withdrawal.
To enable us to provide our services effectively, you agree to:
We are committed to full transparency regarding our remuneration. Before you enter into any energy supply contract arranged by us, we will disclose in writing:
For energy procurement services, we typically receive a commission from the energy supplier. This commission is commonly embedded in the unit rate you pay for energy. You will not be charged an additional fee for procurement services unless this has been separately agreed in writing. The commission we receive does not alter the rate disclosed to you as your contract rate.
For ongoing advisory, monitoring, or managed service arrangements, we may charge a monthly or periodic fee as agreed in writing at the commencement of the engagement. Fees will be invoiced in advance and are payable within 30 days of the invoice date.
Where we carry out a bill audit and successfully recover overcharged amounts on your behalf, we will charge a success fee calculated as a percentage of the recovered amount. This percentage will be agreed in writing before we commence the audit. If our audit identifies no recoverable amounts, no fee is payable.
If any fee invoice is not paid by the due date, we reserve the right to charge interest on the overdue amount at the rate of 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
Our recommendations are made on the basis of the information available to us at the time, including your stated requirements, consumption data, and current market conditions. Energy markets are subject to volatility and change, and we cannot guarantee the performance of any contract or product we recommend.
While we will use reasonable skill and care in identifying cost savings and recommending appropriate contracts, we cannot guarantee that the contract terms we arrange will always be lower than what you could obtain independently. The value of our service lies in the expertise, time, and market access we provide, not solely in the achievement of a specific price outcome.
All final decisions regarding energy contracts and supply arrangements remain yours. We provide recommendations and information to support your decision-making, but we do not commit you to any contract without your explicit instruction and approval.
Both parties agree to keep confidential any non-public information received from the other in connection with the services, and not to disclose such information to third parties without prior written consent, except where required by law or regulatory authority.
We will handle your personal data in accordance with our Privacy Policy, which forms part of these terms by reference.
We will carry out our services with reasonable skill and care. If we are in breach of these terms, our liability to you will be limited to the fees paid by you to us in the 12 months preceding the event giving rise to the claim. This limitation does not apply to liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
We are not liable for:
You agree to indemnify us against any claims, losses, or costs arising from your provision of inaccurate information, your breach of these terms, or your failure to honour a contract entered into on your instruction.
Either party may terminate an ongoing service engagement by giving 30 days' written notice to the other. Termination does not affect any rights or obligations that have accrued before the termination date, including obligations under energy supply contracts already placed.
Either party may terminate immediately upon written notice if the other party is in material breach of these terms and, where that breach is capable of remedy, has failed to remedy it within 14 days of receiving written notice of the breach.
Where we have arranged an energy supply contract on your behalf, any commission embedded in that contract will continue to accrue for the duration of that contract, regardless of termination of the service engagement. This reflects the ongoing nature of the contractual relationship between you and the supplier.
These Standard Service Terms, together with any engagement-specific letter of engagement or service agreement, constitute the entire agreement between us in relation to the provision of services and supersede all prior agreements and understandings.
No variation to these terms is effective unless agreed in writing by both parties.
Failure to exercise or delay in exercising any right under these terms does not constitute a waiver of that right.
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
These terms are governed by the laws of England and Wales. Any dispute arising under or in connection with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you are dissatisfied with our service, please contact us in writing at info@bc-consultants.co.uk. We will acknowledge your complaint within 5 business days and aim to resolve it within 28 days. If we are unable to resolve your complaint to your satisfaction, you may be entitled to refer the matter to an Alternative Dispute Resolution (ADR) scheme. Details will be provided upon request.
Better Connections Limited
Barn 1, Somerford Business Court
Holmes Chapel Road, Somerford
Cheshire CW12 4SN
Email: info@bc-consultants.co.uk
Telephone: 0845 217 7525