Better Connected exists because the energy consultancy market had a problem it was not willing to admit. Too many people calling themselves advisors were really salespeople. The distinction matters. An advisor tells you what is best for you, including when that is not what earns them the most.
We were founded in 2009 and are headquartered in Congleton, Cheshire. The business was built around a single operating principle. If we tell you the truth about what your bill contains, how we are paid, what is genuinely worth doing and what is industry theatre, you will trust us with your next contract and the one after that. Our client retention rate is 90 percent. We think those two facts are connected.
The energy market for organisations is structurally opaque. Suppliers have no commercial incentive to simplify bills or proactively flag when a customer is overpaying. We think the right response is to build a business explicitly on the client's side of that equation. We access ten or more suppliers per tender, challenge suppliers directly when they are wrong and stay involved throughout the life of a contract rather than disappearing after renewal.
Every client has a named portfolio manager. That person reads your bill, takes your call and is accountable for the outcome. No call centres, no ticket queues, no account handover every six months.
Better Connected means exactly what it says. Better connected to the market. Better connected to your data, your bills, your consumption and your contract terms. And better connected to you. Not a portal, a person who knows your account and answers the phone.
From four independent schools to manufacturers, property companies, transport operators and commercial landlords, our client base is organisations that need accuracy and commercial clarity, not only a price.