This page exists because we think you deserve to understand the commercial structure of any business you are trusting with your costs. Most companies in our sector do not write a page like this. We think that is telling.
The standard model across energy intermediaries works like this. A firm arranges your contract, the supplier embeds a commission into your unit rate, and you pay that commission every time you use energy for the duration of the contract. The commission is often not disclosed. Many firms take the fee and disappear until the next renewal.
Our position is simple. Before you agree to work with us, we will tell you in writing how we are paid, the approximate value of any commission we will earn and whether we receive different rates from different suppliers.
Our commission model is an all inclusive advisory retainer built into the unit rate rather than a one off finder's fee. It is active for the full life of the contract, which is exactly why we stay involved for the full life of the contract. The retainer covers procurement, market intelligence, billing audit, dispute management, non commodity cost management and the ongoing support of a named portfolio manager.
For bill audit and error recovery we operate on a recovery share basis. A percentage of any amount we recover, agreed in writing before we start. If we find nothing, you pay nothing.
The full model is set out plainly in our Service Commitment document, the master reference we give every client. Ask us for a copy.
We won't recommend a supplier based on who pays us the most. Commissions vary between suppliers. We recommend the best fit supplier for your profile regardless of the commission differential, and disclose that differential so you can verify it.
We won't embed hidden fees in your contract. No admin fees that appear later. No charges for work we described as part of the service. The price we agree is the price.
We won't sell you a green product that doesn't do what it claims. REGO backed green tariffs are accounting instruments, not carbon reduction. We will explain the difference.
We won't push you to switch when staying makes more sense. Sometimes your existing supplier, negotiated with our support, is the right outcome. We will tell you when staying is the better call.
We won't disappear after the contract is signed. The contract is the beginning of the engagement, not the end of it. Our retention rate is 90 percent because clients see us again after the signature.
We won't work with businesses where we can't genuinely add value. If a comparison site serves you adequately, we will tell you rather than take on work that does not justify our involvement.
We are an ADR Registered TPI, membership number C35BETT02, which means disputes about our conduct can be escalated to an independent Alternative Dispute Resolution scheme. We are also a member of the Retail Energy Code Voluntary TPI Code of Practice. We chose to be accountable to both. Ask any firm you are considering which frameworks they answer to.
Ask them before you sign anything, with us or with anyone else. A firm that hesitates to answer questions about its own commission model is answering them anyway.